Delivery & Returns

DELIVERY

We regret that we can only deliver to addresses with a UK postcode (includes Northern Ireland, Scottish Highlands and Islands and Channel Islands). Please be aware that we do not deliver to shipping agents for onward transmission.

Every effort is made to deliver your goods as quickly as possible and we show an expected delivery date next to each product on our website. All our products are supplied subject to availability if, at the time of your order, an item is out of stock we will inform you as soon as possible so you can decide whether you want to cancel the order, wait for the product to become available or choose an alternative. We will notify customers if a product has been discontinued or if delivery will be longer than stated on our website. If you are having a bespoke light fitting custom made especially for you, delivery times will have been explained to you by our staff.

When your order is ready to be dispatched we will send a further email advising you when to expect your items. Delivery to most of UK MAINLAND is FREE OF CHARGE for orders over £50.00. Orders under £50.00 to most UK mainland addresses are charged at a flat rate of £6.90. We are happy to ship to the Scottish Highlands and non-mainland addresses with a UK postcode (including Northern Ireland, Isle of Wight, Scottish Isles, Channel Islands) and delivery is charged at a flat rate of £25.00 for orders of any value. You will be given the opportunity to provide additional delivery instructions during the checkout process. 

 

RETURNS

All returns must be made within 7 days of delivery. Before making a return please call our office for a returns number.