When your order is ready to be dispatched we will send a further email advising you when to expect your items. If you wish to change the delivery address after you have placed an order please let us know as soon as possible. If our courier has not been arranged this may still be possible. Delivery to most of UK MAINLAND is FREE OF CHARGE for orders over £50.00. Orders under £50.00 to most UK mainland addresses are charged at a flat rate of £4.80. We are happy to ship to Scottish Highlands and non mainland addresses with a UK postcode (including Northern Ireland, Isle of Wight, Scottish Isles, Channel Islands, etc) and delivery is charged at a flat rate of £14.00. Delivery charges will be added to your order during the checkout process. In the unlikely event that your goods do not arrive when expected please contact us immediately on email@example.com. Should delivery be refused and the items returned to us any and all further costs incurred due to re-delivery will be at customers cost.
All our products are carefully checked prior to dispatch. Please inspect your items on arrival and if there is any damage, inform us in writing within 48 hours of receipt on firstname.lastname@example.org. After this 48 hour period it is deemed the items have arrived in a satisfactory condition. Should there be breakages or damage, and we have been notified within 48 hours, we will contact you to arrange for a replacement to be sent to you on receipt of the damaged item. In the unlikely event that you receive the wrong product, or you wish to return the product for any other reason, please contact us within 14 calendar days of receipt on email@example.com. Goods cannot be returned to us after 14 calendar days of receipt and all returns must be notified to us prior to return. The cost of returning unwanted items will be the customers responsibility. Please note that bespoke light fittings made to your own specification cannot be returned. Returned items must be UNUSED, in the ORIGINAL PACKAGING and accompanied by the ORIGINAL COPY of the Bespoke Lights RECEIPT and received by us within 14 days of issuing you with your RETURNS NUMBER. The cost of returning unwanted items will be the customers responsibility. Items that are returned to us remain the customer’s responsibility until they are received by us in good order (unless damage has been notified). We therefore strongly recommend that you retain your proof of posting, in case the parcel gets lost and you need to make a claim from your courier or Royal Mail. Should the returned items be damaged in any way when they are received by us (unless damaged has already been notified) we reserve the right to reduce the refund paid to you.
Please understand that we cannot include bespoke light fittings in our standard returns policy as these are made to measure lights that are made to your individual requirements or sizes. We do our utmost to make sure you are 100% satisfied with your order before your light is made for you, but regret we are unable to offer refunds on bespoke fittings once the order has been placed. In the unlikely event that your bespoke fitting arrives damaged please notify us on firstname.lastname@example.org within 48 hours of receipt. After this 48 hour period it will be deemed that the items have arrived in satisfactory condition.