Payment & Security

ORDERING AND PAYMENT

 Our shopping pages will guide you through the steps you need to take to place an order with us. There is no minimum order requirement. All payments must be in British Pounds Sterling. You can pay for products using most major debit cards or credit cards, from a PayPal account or by redeeming one of our gift vouchers. Payments can be made by BACS transfer by request. You are required to make payment for the whole amount of your order (including any delivery charges if applicable) at the time your order is placed. Online transactions are processed using the trusted secure payment gateway ‘Sage Pay’. Sage Pay is a leading internet payment processing company and transactions are 100% secure.

All online payments are subject to a fraud security check prior to any order being accepted. We reserve the right to refuse any order for any reason. If an order is refused any money paid will be refunded by the original method of payment.

If you have been given a promotional discount code you will be able to enter this during the checkout process. These codes are non-transferable and you must ensure you are eligible to use the code.

If you wish to cancel an order before delivery has been arranged, please inform us in writing as soon as possible from the same email address used to place the order.

Once you have placed an order on our website you will receive an automatic acknowledgement. If you do not receive this email please let us know. Please check your spam folder first.

VAT Value Added Tax is included in your checkout total. The rate may change but is currently 20% for orders made from the UK.

SECURITY AND DATA PROTECTION

We are very careful with your personal information and committed to protecting and respecting your privacy. Your details will not be disclosed to any third party apart from our couriers who will require you name, address and contact details in order to deliver your goods. We do not sell or share your email address or other details with anyone else.

For security reasons, none of your financial details are stored on our systems once your payment has been processed. Any documentation sent will not contain the full card number - it will only display the last 4 digits of the number to show which account was used to make the purchase. Online transactions are processed using the trusted secure payment gateway ‘Sage Pay’. Sage Pay is a leading internet payment processing company and transactions are 100% secure. If you make payment over the phone we shred the details as soon as your payment has been authorised.

After you have made your purchase we may contact you in the future with products or offers that may be of interest to you, or to ask for your opinion about the service you have received. If you have signed up for our lighting newsletters or on-line magazines, these will be sent to you by email. Should you not wish us to contact you in this way or you no longer wish to receive our newsletters or online magazines, please let us know and we will remove your details from our mailing lists.

Viruses, Hacking and Other Offences – you must not misuse our website or any part of our service by introducing viruses, Trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via any denial-of-service attack or distributed denial-of-service attack. Breaching these provisions would be committing a criminal offence and we will report any such actions to the relevant authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of any such breach, your right to use our site will cease immediately.

COOKIES

Like most websites we use Cookies to collect information. Cookies are tiny snippets of code stored on your computer. They enable us to ensure our website gives you the best shopping experience and is easy for you to use. Cookies are useful as they will remember, for instance, the last page you looked at and what you have in your shopping basket. They also assist us is collecting information about how you use our website which enables us to evaluate and improve our site and the service we provide. Cookies allow us to offer you products and tailor discounts and offers that are relevant to you.

You can, if you wish, block cookies by activating the settings on your own computer but this could have a detrimental effect on your shopping pleasure when using our site. You may find that you are unable to access some areas of our website or parts of the site do not function as you would expect.

Please contact us if you would like more information about the cookies used on our website.


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