Frequently Asked Questions


Welcome to Bespoke Lights. In this section, we have given the answers to our most frequently asked questions about shopping with Bespoke Lights. If you have a lighting related question please refer to our blog section here: Blog. Simply click the question below to go straight to the answer. With so many online lighting shops offering similar products at similar prices, it can be difficult to know who to choose. Bespoke Lights aims to stand out from the crowd. We bring our customers the best quality lighting at reasonable prices and try where possible to source our lights from UK manufacturers. In addition to our ready-made lighting ranges we have the expertise to offer custom made light fittings where a unique solution is needed. We are a small family run business with over 28 years of experience in the lighting industry and our customers really do matter to us. We aim to provide a customer experience that is second to none by giving our customers honest advice and a great service. If your question is not answered here, please do get in touch - there is always someone ready and willing to help.


INDEX - Click your question below to get straight to an answer.


CAN I VISIT BESPOKE LIGHTS?

CAN I SEE ALL YOUR LIGHTS IN THE SHOWROOM?

DO YOU HAVE A CATALOGUE?

CAN I HAVE A LIGHT ADAPTED OR MADE FOR ME?

WHERE ARE THE MEASUREMENTS OF YOUR LIGHTS SHOWN?

WHICH BULBS CAN I USE?

ARE LIGHT BULBS INCLUDED WITH THE LIGHTS? 

WHY DOES IT SAY ITEMS ARE IN STOCK BUT YOU DON'T DISPATCH STRAIGHT AWAY?

IS IT POSSIBLE TO RUSH MY ORDER?

WILL ALL THE ITEMS ON MY ORDER ARRIVE TOGETHER?

HOW MUCH IS DELIVERY?

CAN YOU DELIVER TO COUNTRIES OUTSIDE THE UK?

DO YOUR PRICES INCLUDE VAT?

CAN I ORDER A SPARE PART FOR MY LIGHT FITTING?

CAN I ORDER BY TELEPHONE?

DO YOU OFFER ANY TRADE DISCOUNTS?

DO YOU GIVE DISCOUNTS TO OTHER CUSTOMERS?

WHAT SHOULD I DO IF MY LIGHT ARRIVES DAMAGED?

IF I BUY SOMETHING AND DON'T LIKE IT, OR IT IS WRONG SIZE, WHAT CAN I DO?

CAN I RETURN BESPOKE OR CUSTOMISED LIGHT FITTINGS?

DO YOU OFFER ANY GUARANTEE ON YOUR PRODUCTS?

ARE YOUR BESPOKE OR CUSTOMISED LIGHT FITTINGS COVERED BY ANY GUARANTEES?

Top